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AGENSI PEKERJAAN MUTIARA MAJU SDN BHD
Job Overview
Perform desktop, printing and peripherals support
- 1st level support and resolution to technical issues involving desktop clients, standard and client applications, and hardware issues
- Provide technical service to end users, troubleshooting issues related to personal computers, applications and IP phones
- Manage Windows 7, 8 & 10, MS Office Applications, network connectivity, printer mapping etc. • Manage email messaging configurations and troubleshooting issues for Outlook
- Manage desktop hardware troubleshooting and diagnosis
- Comprehensive documentation of all support calls.
- Knowledgeable on different IT Technologies where continuous learning in the work field is expected
- Maintain a high degree of customer service to all employees, vendors, and clients of the company and adhere to all service management principles;
- Perform administrative and other tasks as deemed necessary by the HelpDesk Team Lead • Adhoc duties as assigned
Job Requirements
- Candidate must possess at least a Higher secondary/Pre-U/A level/College in Computer Science,
- Information Technology or equivalent Strong knowledge of LAN/WAN technologies such as TCP/IP networking
- At least 1 year(s) of working experience in the related field is required for this position.
- Excellent interpersonal and communication skills
- Knowledge with Windows operating systems • Preferably Junior Executives specializing in Technical & Helpdesk Support, IT/Computer – Hardware or equivalent.
- Proficient communication in English, Mandarin is a plus.
- Full-Time position(s) available